Careers
EDM & Autodesk Application Specialist:
We are looking for an experienced EDM & Autodesk Application Specialist to provide application support, administration, troubleshooting, configuration, and user assistance for Engineering Document Management (EDM) and Autodesk applications. The role will work closely with engineering, design, IT, and business teams to ensure applications are stable, optimized, and aligned with business requirements.
Key Responsibilities
Provide L1/L2 application support for EDM and Autodesk applications.
Administer and support Autodesk products such as AutoCAD, Revit, Inventor, Civil 3D, Navisworks, Vault, or other relevant Autodesk solutions.
Support EDM/document management systems, including document workflows, revisions, permissions, metadata, and approvals.
Troubleshoot application issues, installation problems, licensing issues, integrations, and user access.
Configure application settings, templates, workflows, user roles, and permissions.
Manage Autodesk user accounts, licenses, subscriptions, and access.
Coordinate with Autodesk/vendor support teams for complex technical issues.
Monitor application performance and identify recurring issues.
Support integrations between Autodesk applications, EDM systems, and other enterprise applications.
Maintain application documentation, SOPs, knowledge articles, and troubleshooting guides.
Assist with application upgrades, patches, migrations, and testing.
Conduct UAT and regression testing for application changes and new releases.
Provide training and technical guidance to end users.
Analyze recurring incidents and implement root-cause fixes.
Work with IT infrastructure, security, engineering, and business teams on application-related projects.
Ensure compliance with organizational IT policies, security standards, and software licensing requirements.
Required Skills & Experience
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Hands-on experience with Autodesk applications and their administration/support.
Knowledge of EDM/PDM/Document Management systems.
Experience with application installation, configuration, troubleshooting, and upgrades.
Understanding of Windows environments, networking, databases, and user access management.
Experience working with software licensing and vendor support.
Strong analytical and troubleshooting skills.
Good communication and stakeholder-management skills.
Preferred Skills
Autodesk Vault administration.
Experience with AutoCAD, Revit, Inventor, Civil 3D, Navisworks or related Autodesk products.
Knowledge of Autodesk Construction Cloud / Autodesk Platform Services.
Experience with SQL/database troubleshooting.
Knowledge of APIs, scripting, or automation using PowerShell/Python.
ITIL/service-management experience.
Experience supporting engineering, architecture, construction, or manufacturing environments.
Key Performance Areas
Application availability and stability
Incident resolution and SLA adherence
User satisfaction
Successful application upgrades and deployments
License utilization and compliance
Reduction of recurring incidents
Documentation and knowledge management
Effective coordination with business and vendor teams
Employment Type: Full-time
Location: Remote
Experience: 10–15 years
Interested candidates please share your profiles to Kalyana@avandeus.com